Solutions · By team · Booking
Full schedules, without more schedulers.
Every order becomes an exam. Every open slot gets a patient.
For operations directors and booking leads
“We trip over ourselves. It exhausts us.”
An operations director, in their own words
See it work
Walkthrough: from new order to booked visit
Walkthrough · 1:36
What changes
The same team, a different day
Today
- Every patient called back, one at a time
- Every booking keyed by hand, the rules remembered
- Multi-exam visits pieced together slot by slot
- Openings found too late to fill
With Gravity
- Patients book from a text link, by chat or by voice, day and night
- Every booking checked against every rule, whoever books
- Several exams, one visit, booked in one pass
- Earlier openings offered to booked patients
How it runs
How radiology patient scheduling runs on Gravity
One new order, from the moment it exists to the patient on the calendar. Each step names the part of Gravity that does it.
| Step | What happens | Feature | Done by | Mode |
|---|---|---|---|---|
| 01 | Once the order exists, the patient is texted or called with a secure link straight to open slots. | Booking outreach | Gravity Booking | Agentic |
| 02 | Patients book themselves from the app or by web chat, under the same rules your booking staff follow, and see each location's earliest opening before choosing where to go. | Patient self-booking: app, voice and chat | Gravity Visit | |
| 03 | Patients who would rather talk book with the AI voice agent, which reads out the prep and asks the screening questions. | Self-booking by voice: AI voice agent | Gravity Visit | Agentic |
| 04 | Safety, contrast and women's screening questions are answered once and kept on the patient, so nobody is booked in the wrong spot and nothing is on paper. | Screening questions, answered once | Gravity Booking | |
| 05 | Every device, exam length, patient limit and gap is checked on every booking, whoever books, so only valid slots are offered. | Booking rules | Gravity Booking | |
| 06 | A mammogram, ultrasound and MRI are booked as one visit, in the right order, in one step. | Multi-exam visits in one booking | Gravity Booking | |
| 07 | Slots too early for the authorization are greyed out, so no patient is booked before the payer is ready. | Authorization-aware booking | Gravity Booking | |
| 08 | Confirmations and reminders go out by text or call, on their own, so the booked slot is kept. | Confirmations and reminders | Gravity Booking | Automated |
| 09 | When an earlier opening appears, eligible booked patients are offered it and moved when they accept. | Earlier-slot nudges | Gravity Booking | Automated |
| 10 | Missed appointments are marked each day and land on a worklist for rebooking. | No-show marking | Gravity Booking | Automated |
| 11 | Patients who missed an appointment are reached by text or call to rebook, so the slot is refilled and the exam still happens. | No-show outreach | Gravity Booking | Automated |
| 12 | What the voice agent can't finish lands with a person on the real-time worklist in Gravity Work, with the whole history attached. | Real-time worklist | Gravity Work |
Booking outreach and the AI voice agent are agentic. Confirmations, reminders, earlier-slot nudges and no-show outreach run on their own. Booking's rules are checked on every booking, and your booking staff handle the exceptions.
Gravity today
- 5.7 millionimaging orders a year processed by Gravity
Trusted by more than 460 imaging centers across the US.
Questions
Questions about patient booking
How does Gravity fill the schedule?
As soon as an order exists, Gravity texts or calls the patient with a link to open slots. Patients book themselves from that link, by chat or with the AI voice agent, day and night, under the same rules your booking staff follow. Booking staff handle what needs a person, and earlier openings are offered to booked patients.
What does radiology patient scheduling software do in Gravity?
Gravity Booking puts every exam in the right slot, on the right device, the first time, whoever makes the booking. Every device, exam length, patient limit, gap between exams and authorization lead time is checked on every booking.
Can patients book their own imaging exams?
Yes. Patients book themselves from the app or by chat, or the AI voice agent books them by phone, under the same rules your booking staff follow, and they can move or cancel their own appointment.
Does the AI voice agent follow our booking rules?
Yes. Every self-booking and voice-agent booking runs under Booking's rules: devices, exam lengths, patient limits and authorization lead times.
What happens to my booking team?
Your team reviews the work instead of re-keying it. Routine bookings come in on their own, and what the voice agent can't finish lands with a person, with the whole call history attached.
Can we book several exams in one visit?
Yes. Several exams on one visit, multi-modality included, are booked together in the right sequence with minimum and maximum gaps, and move together when one is moved.
For booking leads
460+imaging centers run on Gravity.