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  • Writer's pictureShamit Patel

Transforming Patient Experience with Last Minute Schedule Filling

Updated: Nov 25, 2023

In the fast-paced world of healthcare, agility is everything. One of the key challenges faced by diagnostic imaging centers is efficiently managing last-minute cancellations and filling those open slots to minimize patient wait times.


The Challenge of Last-Minute Cancellations:


Last-minute cancellations can disrupt the flow of operations and result in underutilized resources, leading to longer wait times for patients in need of diagnostic exams. The traditional approach of manually calling potential patients to fill these vacancies is time-consuming, inefficient, and prone to human error.


The Power of Automation: Gravity Flow


Gravity Flow, powered by advanced artificial intelligence (AI) technology, provides an innovative solution to tackle the challenges associated with last-minute cancellations. It immediately identifies available candidates to fill open slots within seconds, preventing valuable resources from going unused and wasted.


Intelligent Outreach and Follow-up


Gravity Flow utilizes a combination of text messaging and its AI phone agent, Sandra, to engage with potential patients seamlessly. Sandra, named after the person who inspired its creation, is a trained AI conversational agent that interacts with patients on behalf of the imaging center, eliminating the need for staff intervention.


Real-Time Patient Matching


With the help of AI algorithms, Gravity Flow swiftly identifies other patients on the schedule who could benefit from the open slot. This intelligent matching process ensures that the right patients are notified promptly, optimizing the utilization of imaging equipment and reducing wait times. Gravity considers not only modality type, but schedule templates as well. For example, does the exam require contrast or not and will a physician be onsite for this slot? Or is the candidate needing a diagnostic versus a screening exam; do they require an open magnet or closed, etc... These considerations are cumbersome at best to navigate, and impossible for most facilities to even attempt to implement. AI is the perfect fit for this type of evaluation because it knows the restrictions of the facility schedules, and it never makes a mistake.


Enhancing Patient Experience


By promptly filling last-minute cancellations, Gravity Flow transforms the patient experience. Reduced wait times translate into improved patient satisfaction, as individuals receive timely access to necessary diagnostic exams. Patients appreciate the convenience of being notified promptly and having the opportunity to fill a vacant slot that aligns with their schedule.


Say goodbye to unused appointment slots


The effective management of last-minute cancellations is crucial to optimize resource utilization and deliver exceptional patient care. Gravity Flow revolutionizes this process by leveraging advanced AI technology, ensuring immediate identification of potential candidates and streamlined outreach campaigns. By minimizing patient wait times, Gravity Flow enhances the overall patient experience and contributes to the success of diagnostic imaging centers. Embrace the power of automation and transform your patient experience with Gravity Flow.

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